Deploy your custom decision logic into branching scripts that respond to in-call agent selections. Just select a customer response to a question, and then enter the follow-up question (or questions) that should be asked based on that response.
Easily branch scripts in response to customer responses or queries using the Scriptagon dynamic logic engine. Simple to construct and understand "if this, then do that" statements, allow you to define clear rebuttals for even the most complex interactions.
Intuitive web based editor allows creating of IF/THEN decision logic.
Attach multiple filters to content selections to build complex branching scripts.
Design branch logic so that content is either displayed or hidden from view based on agent interactions.
Author specific rebuttals directly into your scripts to clearly guide your agents.